Frequently Asked Questions

You can create a new password by entering your e-mail address that you created during a subscription to our system and clicking the “Forgot Password” button.

Since all up-to-date Information About Your Order Will Be Shared Through Your Contact Information You Have Declared While Creating Your Membership, it is recommended to update your account in case of changes in this information.

Unfortunately, we do not offer that service.

Your Credit Card Information Is Not Stored By Our Company.

Your products are delivered free of charge for your domestic purchases
Shipping Fees for Your Overseas Purchases Will Be Determined During Your Order.

Delivery is provided by Yurtiçi Cargo for Domestic Purchases and DHL for International Shipments.

When the cargo is delivered to you, if there is a situation that may cause crushing, deformation, wetness or damage to the product, open the box with the cargo officer and check the condition of your products. In case of damage to the products, please do not receive the products and ask the cargo officer to keep a record. The recorded products will be delivered to our company by the cargo company and the products will be exchanged by us.

Your Order Will Be Sent To Your Registered Delivery Address Within 5 Work Days By Cargo. Please Check Your Delivery Address Before Placing Your Order.

The following payment methods are accepted by Divankhane.com;

1. You can make a payment using the credit card of any bank you wish.

2. You Can Pay With Bank Cards And ATM Cards.

If you cannot be found at your address on the day of arrival, a notice is left on your door by the cargo company and your shipment is delivered to the delivery office of the cargo company. Your shipments that are not received from the Delivery Office within 3 work days are returned to our company. For your products reaching the warehouse, you can be contacted and sent again on your behalf after the necessary arrangements are made. If you are unreachable, your order will be canceled and the fee will be refunded as you paid.

Return Conditions are as follows;

You can send the products you want to return back with the product within 15 days from the date you receive the order by filling out the return form. In order for the products to be returned, the Return Conditions must be complied with. Returned Item Must Include Packaging And Labels. Used Items Cannot Be Returned Unless Defective.

If the products you return comply with the return conditions, our company sends the refunds to the bank within 3 work days. You can follow the process of your next bank.

You can add the address you want to send a gift as a delivery address and thus ensure that your gift shipment is delivered to the specified address.

You Can Make Your Gift Package Selection While Creating Your Order.

If you are a member of our site, information about our campaigns will be sent to you via e-mail.

You can personalize our products such as bed linen and towels with our special order service. You can check our Special Order Section for Embroidery Options in Alternative Colors and Monogram Applications. You Can Contact For Logo Applications.

Yes, if you want to use Divankhane Istanbul Collections in Hotels, Boats and Residences,
You Can Contact Us at Info@Divankhane.Com Address.