Free shipping: For domestic purchases, the order is sent with free shipping.

Your order will be sent to your registered delivery address within 5 work days by courier. Please check your shipping address before placing your order.

The delivery will be delivered by hand to the BUYER’s address located within the borders of Turkey, via the contracted Yurtiçi cargo company. Except for large settlements, districts, towns, etc. there may be shipments by cargo companies to settlements on certain days of the week, Divankhane does not accept responsibility for delays that may occur in such cases. In addition, many cargo companies do not deliver to districts throughout Turkey, and they charge additional fees if they are made. Additional fees that may occur in these cases belong to the BUYER. Your address information that you provide to us during your shopping on divankhane.com is automatically transferred to the cargo company without making any changes. Mistakes that may occur here, sending to the wrong address are not a choice of divankhane.com. If there is a delivery to the wrong address, when you inform us of this situation via e-mail, the matter will be transferred to the cargo company by us and the necessary forwarding process will be made in a short time.

Overseas cargo and delivery conditions:

The shipping fee will be determined according to the product and shipping location during your order confirmation. After your order is accepted, your delivery will be made within 10-15 business days.

Special Order delivery terms:

Initial applications take 4-6 weeks for bathroom products and 4-6 weeks for bedroom products. Please remember to take this time into account when placing your order for personalized items. If there is any deformation or defect in the package during the delivery of your cargo package to you, check the physical condition of your product in the box by opening your cargo package with the cargo officer before signing the cargo delivery form. If your product in the box is damaged in some way, do not take delivery of the product and return it to the cargo officer and have a cargo damage report prepared. In this way, the products returned to us are exchanged and sent again. If it is not possible to send your product at the moment, your fee will be refunded to you. Likewise, during the delivery of your cargo package to you, in the control you will make before signing the cargo delivery report, when the delivery of a product that does not belong to you and that you do not request, do not take the cargo and return it to the cargo officer. If you inform us about the subject, the necessary checks will be made and the correct product will be sent after the returned product reaches us.

If your order does not reach you, you can check the accuracy of the information you have given during your order, and you can track the status of your order from the “Order Tracking” section in the member category of our site or on the Yurtiçi Kargo page. If your order is sent to a different address despite all the correct information provided, please notify us via Customer Service. Your order can be delivered to you by negotiating with the cargo company.

For the return and exchange of the product or products you have purchased from Divankhane Online site, you can return it with your invoice within 15 days from the invoice date, or you can exchange it for another product of the same amount from Divankhane stores. The product to be returned must be unused, unworn in its marketable, in its original packaging, and must be delivered with all its accessories as it reaches you.The products that will be designed and produced specifically for the person or place go into production with a mutually signed contract. In line with the cancellation of the given special order during production, the prepayment received in accordance with the contract is also not cancelled. Divankhane products, which are produced for individuals or places, are not refundable after purchase.

DOMESTIC RETURNS:

 You can return the products you want to return with the product within 15 days from the date you receive the order by filling out the online return form. In order for the products to be returned, they must comply with the return conditions. If you send the products you want to return with Yurtiçi Kargo, no shipping fee will be charged. An e-mail will be sent to you when your return reaches us.

OVERSEAS RETURNS:

 You can return the products you want to return with the product within 15 days from the date you receive the order. In international returns, the return process can be started after filling out the online return form and giving information about the return details based on this e-mail. In order for the products to be returned, they must comply with the return conditions. If you send the products you want to return with DHL within 15 days, no shipping fee will be charged. For returns over 15 days, the shipping fee belongs to the buyer. An e-mail will be sent to you when your return reaches us.

Refunds:

If the products you return comply with the return conditions, the refunds are sent to the bank within 5 work days. You can follow the process of your next bank.

Return Address:

Fill in the return form on the back of the delivery note sent with your products you have purchased from Divanhane Online Shop, and send the product to our return address “Halide Edip Adıvar Mah. Darulaceze Cad. Akın Plaza No:3 A/29 Şişli/Istanbul”.When your return reaches us, you will be sent an e-mail and if the products you return comply with the return conditions, our company sends the refunds to the bank within 5 work days.You can send an e-mail to info@divankhane.com for support.